Closing date: 23.11.2018

Job Purpose: To provide an administrative function in support of all day to day aspects of the ProVQ training programmes

Location: Atcham Business Park, Atcham, Shrewsbury

Salary: £15,000 – £19,000 per annum, depending on experience

Main duties and responsibilities

  • To deal with general customer enquiries via phone, email and direct contact
  • The completion of day to day office administrative tasks, liaising with customers, learners and colleagues
  • To enter data into electronic records, databases and files (shared drives, backup files etc)
  • To produce reports / management information as appropriate to the role
  • Carry out general administrative and office tasks including reception, filing, telephone answering, data entry, record keeping, printing, binding etc
  • To maintain office resources
  • Awarding Body registrations
  • Awarding Body certifications
  • E-logbook redemptions
  • Assist with funding administration
  • Contribute to the process of continuous improvement
  • Arrange learner and staff accommodation, subsistence and travel
  • Produce and distribute joining instructions to Learners
  • Ensure mail received is distributed quickly and efficiently
  • Actively promote a safe learning environment in accordance with current Safeguarding legislation and company policy
  • Actively engage in and promote Equality and Diversity in accordance with our policy to ensure employer compliance and that no individual is discriminated against
  • Actively support, at all times, company policy and best practice in the area of security, with particular emphasis on protection of customer sensitive information
  • Assist in the administration of the learner support services department
  • Promote a safe working environment in accordance with current legislation
  • Promote efficient use of resources
  • To support ProVQ in ensuring compliance with the Data Protection Act
  • To undertake other duties as may be reasonably required

Working relationships

  • Customers
  • Learners
  • Parents
  • Colleagues
  • Funding Organisations
  • Awarding Bodies
  • Suppliers
  • Caterers
  • Partner Organisations


  • Administration experience is preferred
  • Apprenticeship & Awarding Body Centre experience is desirable

Skills and qualities

  • General administration experience is preferred
  • Strong focus on delivering an excellent service to clients
  • Fully competent in Microsoft Office (Excel, Word, Outlook) and using the internet
  • Ability to work independently and use initiative
  • Strong verbal and written skills
  • Interpersonal and communication skills
  • Excellent attention to detail

Limits of authority

  • No financial authority

Resources for which the job holder is accountable

  • Laptop

This job description is not an exhaustive definition of the post. It sets out the general duties of the post at the time it was drawn up. Such duties may vary from time to time without changing the general character of the job or the level or responsibility entailed.

We are committed to safeguarding and the welfare of all learners and expect staff to share this commitment. The successful applicant will be subject to a Disclosure and Barring Service Check (DBS) and will be required to provide proof of the right to work in the UK. We welcome applications from all members of the community regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity

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