Administrator – Atcham

Main Responsibilities

· To deal with general customer enquiries via phone, email, and direct contact

· Arrange learner and staff accommodation, subsistence, and travel

· Resolve any learner accommodation or travel queries and process amendments

· Update accommodation booking system with new learners & leavers and notify calendar email system

· Deal with early learner arrivals and non-arrivals on the accommodation booking system

· Produce weekly staff and learner signing in sheets for the Training Centres

· Ensure stationery, cleaning and refreshment stocks are kept up to date, and process orders

· Carry out general administrative and office tasks including, filing, telephone answering, post in, post out, data entry, record keeping, printing, binding, stationery orders etc.

· Process apprentice early leaver forms and conduct the necessary administration tasks

· Process apprentice change of details forms, update the database & ProVQ App request form

· Provide caterers with requirements on an on-going basis

· Check, amend, and distribute learner block training reports via email

· Provide administration support to colleagues, including putting portfolios together for new learners

· To be responsible for maintaining the ProVQ electronic recording databases

· Contribute to process of continual improvement & assist with the internal audit process

· To participate in CPD programmes and agree objectives with the line manager

· To comply with the Health and Safety Policies set out, and best practice in the area of security, with particular emphasis on protection of customer sensitive information

· Work to promote, implement and contribute to ProVQ’s Equal Opportunities Policy

· To apply our Safeguarding Policy and practices

· To support ProVQ in ensuring compliance with GDPR & The Data Protection Act

· To undertake other duties as may be reasonably required

Qualifications and Experience


2 or more years experience in administration role

Experience of using MS word, Excel, Powerpoint & Publisher within the workplace

Ability to accurately proof read and amend documents

Proven ability to work with high levels of accuracy


Administration related qualification at Level 2 or above

GCSE grade 4 (C) or equivalent in English

Experience of working in a training environment

Has some knowledge/experience of hotel/travel administration/systems


  • Excellent communication and interpersonal skills
  • A positive and optimistic attitude
  • Value and respect for others
  • An ability to prioritise work to meet deadlines
  • A clear commitment to customer satisfaction
  • Shows initiative
  • A good team player
  • Adaptable

We are committed to safeguarding and the welfare of all learners and expect staff to share this commitment. The successful applicant will be subject to a Disclosure and Barring Service Check (DBS) and will be required to provide proof of the right to work in the UK. We welcome applications from all members of the community regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity

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